To receive donor human milk for your baby, call us with the following information:
If you live locally, you can pick up milk during our business hours. If you’re outside of the Austin area, we ship milk to your door via next-day delivery, with dry ice to keep the milk frozen as it travels to you. It’s your responsibility to contact us by 3pm CST Monday through Thursday to order milk for next-day delivery.
Medicaid and Tricare: Medicaid and Tricare clients require specific forms to be completed by their physician before milk can be dispensed. Milk bank staff will fax these forms to the physician once an order for DHM has been received, and then send them to the appropriate offices to obtain authorization.
If your baby is receiving donor human milk as an inpatient and is being discharged, we recommend asking the hospital to send you home with enough milk to feed your baby until your shipment arrives.
If your baby is in or near Austin, milk can be picked up at the milk bank upon discharge during our business hours, as long as we’ve received the prescription and necessary paperwork and you’ve scheduled a pick-up.
Our Charitable Care Program ensures life-saving donor human milk is provided to all babies with a need, regardless of the family’s ability to pay. As one of the few milk banks in the country to offer a Charitable Care Program, we make sure the sickest and most fragile babies are helped and no baby is denied milk due to a lack of insurance or financial resources.
For our milk recipients who lack insurance or financial resources, we encourage you to apply for our Charitable Care Program.
To be considered for charitable care benefits, a recipient family receiving donor milk from us must:
We’ll review these submitted forms and determine eligibility. If you’re not eligible to receive donor human milk for free, we may be able to establish a billing plan where the milk processing fees are paid over time.
If you receive free or discounted milk from this Charitable Care Program, we encourage you to get creative with ways to give back. Your contributions will help babies with a medical need, like yours.
If your child spent time in the NICU within the last 3 years, you can qualify for 8-12 free counseling sessions through our partner Hand to Hold. We highly recommend applying for this free service if you live in the Austin area. Learn more and apply online.