Milk Donor Program Assistant
Mothers’ Milk Bank at Austin
People tell you that you make them feel heard, understood, and appreciated. You thrive in a
busy, professional environment. You are great at problem-solving. You are a people person, but
also detail-oriented and shine during crunch time. You are patient and empathetic and are
looking for a mission-based job you can feel good about!
If you are intrigued, read on to learn about an exciting opportunity as the Milk Donor Program
Associate for the Mothers’ Milk Bank at Austin.
Who We Are
Mothers’ Milk Bank Austin (MMBA) is a nonprofit founded in 1999 to save the lives of babies
through the dispensing of prescribed, pasteurized donor breast milk. MMBA has many
programs, including a milk processing lab, a recipient family and hospital community,
volunteers, milk donors and ambassadors, community education initiatives, and more.
The milk bank embraces equal opportunity and is committed to building a team that represents
a variety of backgrounds and perspectives. We are excited to receive applications from a
diverse range of candidates who are representative of the communities we serve. We also
strongly encourage candidates to research our company and ask questions in their interview to
make sure our values as an employer align with theirs as an employee.
Milk Donor Program Assistant Role
This full-time position supports the Milk Donor Program and reports to the Milk Donor Program
Manager. The person in this position is responsible primarily for building relationships with
prospective donor applicants, shepherding lactating women through the 4-step process of
becoming an approved milk donor, including a phone screening and completion of their
paperwork, and continuing regular communication to obtain updated medical information. This
person contributes to having an efficient, effective, and organized workplace, and makes
everyone they speak with feel valued and supported.
Responsibilities:
● Demonstrate excellent customer service and professional communication by phone,
email & fax, and in person
● Facilitate a trusting and supportive relationship with prospective and approved donors
● Respond to inquiries from approved and prospective donors promptly and efficiently
and collaborate with other team members to ensure that no donor slips through the cracks
● Organize, track, and maintain accurate data using Salesforce, Timeless Medical Systems,
Excel, and Google Sheets
● Interface effectively with the other milk bank programs
● Assist with other mission-related activities as needed ,including events
that may happen outside of business hours
Key Qualifications
● Mission oriented
● Committed to organizational values
● Strong organization and communication skills
● Has phone customer service experience and is extremely comfortable talking on the phone
and in person with individuals
● Great customer service skills
● Detail oriented with the ability to prioritize tasks and meet deadlines- ability to multitask is a must
● Technologically savvy, proficient in multiple software programs, Salesforce a plus
● Ability to work independently, with some team collaboration
● Strong work ethic and commitment to deadlines without requiring micro-management
Details
Start date: As soon as possible
Hours: Full-time, onsite, with most hours from 9 am to 5 pm, Monday through Friday.
Location: This job is in-person and occurs in our office at 5925 Dillard Circle, Austin TX 78752.
Salary Range: $20 to $21 per hour based on experience
Benefits: Health insurance fully covered for employees, with dependent coverage available at employee’s expense, beginning the first of the month following employment. Vacation and sick time begins accruing immediately upon employment. 401K matching is available after one year of employment.
To Apply: Send your cover letter and resume to alisonr@milkbank.org. We will accept applications until the position is filled.