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Milk Donor Program Assistant

Mothers’ Milk Bank at Austin

People tell you that you make them feel heard, understood, and appreciated. You thrive in a busy, professional environment. You are great at problem-solving. You are a people person, but also detail-oriented and shine during crunch time. You are patient and empathetic and are looking for a mission-based job you can feel good about!

If you are intrigued, read on to learn about an exciting opportunity as the Milk Donor Program Associate for the Mothers’ Milk Bank at Austin.

 

Who We Are

Mothers’ Milk Bank Austin (MMBA) is a nonprofit founded in 1999 to save the lives of babies through the dispensing of prescribed, pasteurized donor breast milk. MMBA has many active programs, including a milk processing lab, a recipient family and hospital community, volunteers, milk donors and ambassadors, community education initiatives, and more.

The milk bank embraces equal opportunity and is committed to building a team that represents a variety of backgrounds and perspectives. We are excited to receive applications from a diverse range of candidates who are representative of the communities we serve. We also strongly encourage candidates to research our company and ask questions in their interview to make sure our values as an employer align with theirs as an employee.

 

Milk Donor Program Assistant Role

This full-time position supports the Milk Donor Program and reports to the Donor Services Manager. The person in this position is responsible primarily for communication with health care provider offices via phone and fax, and for building relationships with donor applicants, shepherding lactating women through the 4-step process of becoming an approved milk donor, including a phone screening and completion of their paperwork. This person contributes to having an efficient, effective, and organized workplace, and makes everyone they speak with feel valued and supported.

 

Responsibilities:

  • Demonstrate excellent customer service and professional communication by phone, email & fax, and in person
  • Facilitate a trusting and supportive relationship with prospective donors
  • Communicate effectively with healthcare providers to get health care forms completed in a timely manner
  • Organize, track, and maintain accurate data using Salesforce, Timeless Medical Systems, Excel, and Google Sheets 
  • Interface effectively with the other milk bank programs
  • Assist with other mission-related activities as needed 

Key Qualifications

  • Job experience in sales/customer service within a professional office environment required
  • Strong work ethic
  • Excellent multitasking skills
  • Mission oriented
  • Committed to organizational values
  • Strong organization and communication skills, both verbal and written
  • Very comfortable talking on the phone and in person with individuals
  • Detail oriented with the ability to prioritize tasks and meet deadlines
  • Technologically savvy, proficient in multiple software programs, Salesforce a plus
  • Ability to work independently, with team collaboration
  • Strong work ethic and commitment to deadlines without requiring micro-management
  • Spanish language fluency preferred

 

Details

Start date: As early as possible

Hours:  Full-time, onsite, with most hours from 9 am to 5 pm, Monday through Friday.

Location: This job is in-person and occurs in our office at 5925 Dillard Circle, Austin TX 78752. 

Salary Range: $20 to $21 per hour based on experience 

Benefits: Health insurance fully covered for employees, with dependent coverage available at employee’s expense, beginning the first of the month following employment. Vacation and sick time begins accruing immediately upon employment. 401K matching is available after one year of employment. 

To Apply: Send your cover letter and resume to alisonr@milkbank.org. We will accept applications until the position is filled.

 

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